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Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression

Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression( )
Author: Hamadache, Adam
ISBN:978-1-78133-072-2
Publication Date:Aug 2013
Publisher:Rethink Press, Limited
Book Format:Paperback
List Price:USD $23.99
Book Description:

Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR...
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Book Details
Pages:172
Detailed Subjects: Travel / Food, Lodging & Transportation / Hotels, Inns & Hostels
Business & Economics / Customer Relations
Physical Dimensions (W X L X H):5 x 8 x 0.37 Inches
Book Weight:0.39 Pounds

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