₪inflexure© World-Class Customer Service: the Easy Guide to Help Monetize Your Business (leader) |
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| Author:
| Carvajal, Robert |
| ISBN: | 979-8-5085-3897-2 |
| Publication Date: | May 2021 |
| Publisher: | Independently Published
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| Book Format: | Paperback |
| List Price: | USD $14.99 |
Book Description:
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₪INFLEXURE© WORLD-CLASS CUSTOMER SERVICE: THE EASY GUIDE TO HELP MONETIZE YOUR BUSINESS (LEADER) teaches you indispensable concepts that allow you to take charge to make the most of your success. You don't need to manage a contact center to use this world-class customer service leader guide. It's designed for use during ANY customer service transaction and by ANY type of business owner or business leader. People of all ages aspiring to become future leaders will benefit...
More Description ₪INFLEXURE© WORLD-CLASS CUSTOMER SERVICE: THE EASY GUIDE TO HELP MONETIZE YOUR BUSINESS (LEADER) teaches you indispensable concepts that allow you to take charge to make the most of your success. You don't need to manage a contact center to use this world-class customer service leader guide. It's designed for use during ANY customer service transaction and by ANY type of business owner or business leader. People of all ages aspiring to become future leaders will benefit from future-facing information on maximum customer satisfaction and its correlation to maximum income positioning; how best to select and train your staff; how to reposition experts and replicate expert concepts; how to automate excellence and make it pervasive throughout your entire business model; how to boost your management style to supercharge your top talent retention and strategic growth. Where adaptation is required to best fit your business model, use ₪INFLEXURE© Monetized Customer Service Continuum (MCSC Model(tm)) to see immediately where customer service delivery for your business is currently positioned and what action is needed to take your business model to the next level. This insightful guide informs and empowers leaders to craft their best-fit world-class customer service solutions. It's your business, managed your way.
To cascade proven, best-practice, world-class customer service concepts to your entire workforce, for those employees that do not require the full leader version or management guide, please refer to the EMPLOYEE GUIDE: ₪INFLEXURE© WORLD-CLASS CUSTOMER SERVICE: THE EASY GUIDE TO HELP YOU ACHIEVE AND MAINTAIN SERVICE EXCELLENCE (EMPLOYEE), which contains more dynamic, comprehensive content for the frontlines, not included in the LEADER GUIDE.