| AMA Handbook for Customer Satisfaction A Complete Guide to Research, Planning, and Implementation | | Author:
| Dutka, Alan F. | ISBN: | 978-0-8442-3454-0 | Publication Date: | Apr 1995 | Publisher: | McGraw-Hill Trade
| Imprint: | Contemporary Books | Book Format: | Hardback | List Price: | USD $49.95 |
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