| AMA Handbook for Customer Satisfaction A Complete Guide to Research, Planning, and Implementation | | Author:
| Dutka, Alan F. | ISBN: | 978-0-8442-3586-8 | Publication Date: | Aug 1995 | Publisher: | McGraw-Hill/Contemporary
| Imprint: | N T C Business Books | Book Format: | Paperback | List Price: | USD $24.95 |
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