Achieving Impressive Customer Service 7 Strategies for the Health Care Manager |
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| Author:
| Leebov, Wendy
Olson, Lolma
Scott, Gail |
| Series title: | J-B AHA Press Ser. |
| ISBN: | 978-0-7879-5577-9 |
| Publication Date: | May 2000 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Jossey-Bass |
| Book Format: | Paperback |
| List Price: | USD $45.00 |
Book Description:
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An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
...
More Description
An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!