Appendix: Building a Balanced Scorecard

Constructing an organization's first Balanced Scorecard can be accomplished by a systematic process that builds consensus and clarity about how to translate a unit's mission and strategy into operational objectives and measures. This chapter guides the reader through a step-by-step process for building a successful Balanced Scorecard, from establishing initial objectives to determining a time frame for implementation.

This chapter was originally published as the appendix to "The Balanced Scorecard: Translating Strategy into Action."