Assessing Service Quality Satisfying the Expectations of Library Customers |
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| Author:
| Hernon, Peter
Altman, Ellen
Dugan, Robert E. |
| ISBN: | 978-0-8389-1308-6 |
| Publication Date: | May 2015 |
| Publisher: | American Library Association
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| Book Format: | Paperback |
| List Price: | USD $75.00 |
Book Description:
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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.