Behavioral Public Performance How People Make Sense of Government Metrics |
|
| Author:
| James, Oliver
Leth Olsen, Asmus
Moynihan, Donald P.
Van Ryzin, Gregg G. |
| Series title: | Elements in Public and Nonprofit Administration Ser. |
| ISBN: | 978-1-108-76133-8 |
| Publication Date: | May 2020 |
| Publisher: | Cambridge University Press
|
| Book Format: | Digital (delivered electronically) |
| List Price: | USD $120.00 |
Book Description:
|
This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.
This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.