Building the High-Trust Organization Strategies for Supporting Five Key Dimensions of Trust |
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| Author:
| Shockley-Zalabak, Pamela S.
Morreale, Sherwyn
Hackman, Michael |
| Series title: | J-B International Association of Business Communicators Ser. |
| ISBN: | 978-0-470-58330-2 |
| Publication Date: | Mar 2010 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Jossey-Bass |
| Book Format: | Ebook |
| List Price: | Contact Supplier contact
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Book Description:
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Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer...
More DescriptionBased on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.
Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.