| Call Center Agent Turnover and Retention The Best of Call Center Management Review | | Author:
| Ahearn, Liz Bauer, Barbara Bave-Kerwin, Jean Burchman, Seymond Carver, John Cline, Michelle Hash, Susan Kingsland, Roger Levin, Greg Mayben, Julia | ISBN: | 978-0-9709507-9-6 | Publication Date: | Jan 2002 | Publisher: | Call Center Press
| Book Format: | Paperback | List Price: | USD $16.95 |
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