Configuring Accounts Receivable Within Dynamics 365 for Operations

Unfortunately, customers don't always pay the amount that you ask them to, and tracking the discrepancies can be a chore because you may have given an incentive to the customer that they are taking as a valid deduction, the customer may be penalizing you for one reason or another, or they may just be wrong. You don't want to have the invoices sitting out there waiting to be investigated and cluttering up the aging's though, which is where the Deduction Management feature comes into...
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Unfortunately, customers don't always pay the amount that you ask them to, and tracking the discrepancies can be a chore because you may have given an incentive to the customer that they are taking as a valid deduction, the customer may be penalizing you for one reason or another, or they may just be wrong. You don't want to have the invoices sitting out there waiting to be investigated and cluttering up the aging's though, which is where the Deduction Management feature comes into play. This allows you to record deductions as you are receiving cash and close out the invoices. Then the deductions are set aside for someone to investigate them and decide if they are valid or not. In this section, we will show how to set up and use the Deduction Management features.Topics Covered-Configuring a Deduction Journal Name-Configuring Trade Allowance Management parameters for Deductions-Configuring Deduction Types-Configuring Deduction Denial Reasons-Configuring Deduction Write-Off codes-Entering Customer Payments with Deductions-Viewing Deductions through the Deductions Workbench-Splitting Deductions-Writing Off Deductions-Denying Deductions