Consumer-Centric Healthcare Opportunities and Challenges for Providers |
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| Author:
| Konschak, Colin |
| Series title: | ACHE Management Ser. |
| ISBN: | 978-1-56793-367-3 |
| Publication Date: | Oct 2010 |
| Publisher: | Health Administration Press
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| Book Format: | Paperback |
| List Price: | USD $81.00 |
Book Description:
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Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organisation.
Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organisation.