Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
* Presents practical, down-to-earth approaches based on the authors' many years of real-world experience that can be applied in any type of library environment
* Provides advice about unpleasant situations in an accessible, non-threatening way that also injects an...
More Description
Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
* Presents practical, down-to-earth approaches based on the authors' many years of real-world experience that can be applied in any type of library environment
* Provides advice about unpleasant situations in an accessible, non-threatening way that also injects an appropriate modicum of levity into a serious subject
* Supplies essential tools for dealing with difficult patrons ranging from "the censor" to "the VIP" to dangerous, unstable individuals
* Gives readers the knowledge they need to be prepared for handling potential problems, resulting in greater confidence and peace of mind at the workplace