Customer Intelligence From Data to Dialogue |
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| Author:
| Kelly, Sean |
| ISBN: | 978-0-470-03325-8 |
| Publication Date: | Jun 2006 |
| Publisher: | John Wiley & Sons, Incorporated
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| Book Format: | Digital download |
| List Price: | USD $72.95 |
Book Description:
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Developed from the authors' experience working with firms seeking to build better business intelligence,
The Customer Information Wars is concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently...
More DescriptionDeveloped from the authors' experience working with firms seeking to build better business intelligence, The Customer Information Wars is concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently satisfying customers.