Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus |
|
| Author:
| Sain, Soumit
Wilde, Silvio |
| Series title: | Management for Professionals Ser. |
| ISBN: | 978-3-319-38140-4 |
| Publication Date: | Aug 2016 |
| Publisher: | Springer International Publishing AG
|
| Imprint: | Springer |
| Book Format: | Paperback |
| List Price: | USD $54.99 |
Book Description:
|
This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized.
This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized.