Customer Service Training 101 Quick and Easy Techniques That Get Great Results |
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| Author:
| Evenson, Renee |
| ISBN: | 978-1-281-12704-4 |
| Publication Date: | Jan 2005 |
| Publisher: | AMACOM
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| Book Format: | Ebook |
| List Price: | USD $21.95 |
Book Description:
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Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101." This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. Addresses important customer service areas including: making a good first impression, projecting a positive attitude, developing trust,...
More DescriptionBusy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101." This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. Addresses important customer service areas including: making a good first impression, projecting a positive attitude, developing trust, establishing rapport, and making customers feel valued, confidently handling "difficult" customers and situations, interacting effectively face-to-face, and via telephone and e-mail.