Designing the Customer-Centric Organization A Guide to Strategy, Structure, and Process |
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| Author:
| Galbraith, Jay R. |
| ISBN: | 978-0-7879-7919-5 |
| Publication Date: | Apr 2005 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Jossey-Bass |
| Book Format: | Hardback |
| List Price: | USD $55.00 |
Book Description:
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This important resource provides a comprehensive customer-centric organizational model, which includes structure, management processes, reward and management systems and people practices. The book also includes a tool that will help a company or organization determine how customer-centric it needs to be.
This important resource provides a comprehensive customer-centric organizational model, which includes structure, management processes, reward and management systems and people practices. The book also includes a tool that will help a company or organization determine how customer-centric it needs to be.