Effective Lessons on How to Deal with Difficult People (Handle Passive Aggressive People, Negativity, Rage, Conflict) |
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| Author:
| Barker, John |
| Series title: | How to Be Confident, Overcome Fear Ser. |
| ISBN: | 978-1-5412-9522-3 |
| Publication Date: | Dec 2016 |
| Publisher: | CreateSpace Independent Publishing Platform
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| Book Format: | Paperback |
| List Price: | USD $8.95 |
Book Description:
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Effective Lessons on How to Deal with Difficult PeopleA simple guide on how to keep your cool when someone is losing theirs There are many personality types out there that we deal with a regular basis: patient, kind, reserved, stubborn, self-centered, the list goes on. The problem does not lie in interacting with those people with positive character traits; it's learning how to keep your head when you encounter those with negative character traits. With more than...
More Description
Effective Lessons on How to Deal with Difficult PeopleA simple guide on how to keep your cool when someone is losing theirs There are many personality types out there that we deal with a regular basis: patient, kind, reserved, stubborn, self-centered, the list goes on. The problem does not lie in interacting with those people with positive character traits; it's learning how to keep your head when you encounter those with negative character traits. With more than twenty years of customer service experience, including a few years of managerial experience, there isn't a personality I haven't encountered, and through trial and error, learned the skills I am passing on to you:
- Learning to identify the personality types
- Learning how to interact with them
- How to diffuse a situation
- Learn when to walk away from the situation
- Learn when you need to find someone to help you
It's not always easy to deal with difficult people, but with the advice in this book, you will be armed with the tools you will need to improve your skills on dealing with difficult people. Read on.