Employees First! Inspire, Engage, and Focus on the Heart of Your Organization |
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| Author:
| Cutting, Donna |
| Foreword by:
| Hayzlett, Jeffrey W. |
| ISBN: | 978-1-63265-200-3 |
| Publication Date: | Apr 2022 |
| Publisher: | Red Wheel/Weiser
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| Imprint: | Career Press |
| Book Format: | Paperback |
| List Price: | Contact Supplier contact
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Book Description:
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"Youprovide a red-carpet treatment for your employees and they'll reward you withtheir effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it's time to reimagine and reshape your employeeexperience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customerservice, to give it? The answer is obvious, isn't it? You roll out thered carpet for...
More Description
"Youprovide a red-carpet treatment for your employees and they'll reward you withtheir effort, time, and loyalty."- Jeffrey W. Hayzlett
The world is changing and it's time to reimagine and reshape your employeeexperience. Take care of the people who take care of your customers.
How do we get an hourly employee who has never received red carpet customerservice, to give it? The answer is obvious, isn't it? You roll out thered carpet for them, of course.
Employees First! presents recognition strategies and appreciationtechniques, but it goes deeper than that. You will learn how giving your teammembers a voice in your company, supporting them with knowledge and training,giving them purpose and equitable pay, translates into higher productivity andhappier customers. Discover what real empowerment is, and why building adiverse culture of inclusion is beneficial to all involved.
Donna shares many tried and true ideas for rolling out the red carpet for yournew hires and keeping it out for the long term, as well as tips on how tofoster a culture of kindness and create space for coworkers to lift each otherup. Most of all, you'll gain strategies for honoring the very people who makeyour company what it is--your internal customers--your team.
Employees First! will help you:
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Provide Your Team with a Sense of Purpose
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Cultivate Kindness and Compassion at Work
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Improve Informational, Interpersonal, and Inspirational Communication
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Encourage Diversity and Inclusion
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Compensate Fairly without Breaking the Bank
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Keep Your Remote Team Connected