Essential Social Skills: How to de-Escalate and Resolve Conflict

Conflicts cause turbulences in social relations and aggression can potentially endanger our physical safety. Dealing with such instances of emotional chaos and high tension effectively and securely requires a clear practical structure. Using a logical and easy to use step-by-step structure, as provided in this book, has proven beneficial effects on responses to stress under challenging circumstances. It prevents from reacting impulsively and contributing to escalatory dynamics...
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Conflicts cause turbulences in social relations and aggression can potentially endanger our physical safety. Dealing with such instances of emotional chaos and high tension effectively and securely requires a clear practical structure.
Using a logical and easy to use step-by-step structure, as provided in this book, has proven beneficial effects on responses to stress under challenging circumstances. It prevents from reacting impulsively and contributing to escalatory dynamics and enables to professionally manage demanding situations, effectively de-escalate aggression and respectfully resolve conflict.

Reinier Verbeek is a Royal Dutch Army veteran, former security specialist and registered general and psychiatric nurse. For more than fifteen years this specialist in the field of managing challenging behaviour in social relations has been conducting successful seminars and workshops attended by social caretakers, teachers, psychologists, medical staff, pedagogues, social workers, psychiatrists, police officers, security personal and private persons. His efficient and practical training programs teach adequate and secure strategies on how to prevent and professionally deal with aggressive behaviour and respectfully resolve conflict. Reinier's widespread real-life experiences, pragmatic no-nonsense mentality, combined with a sound underlying theoretical foundation form the basis of his training concept and are reflected in the content of this work.

This book enables both professionals and private persons to learn how to:

• channel and make use of stress, by the use of mental and bodily techniques
• intuitively distinguish the various forms of aggression
• choose the appropriate attitude to de-escalate different forms of aggression and redirect escalatory dynamics
• conduct solution-oriented verbal de-escalating techniques
• process experiences and learn from them for your future benefit