Exceptional Customer Service Exceed Customer Expectations to Build Loyalty and Boost Profits |
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| Author:
| Ford, Lisa
McNair, David
Perry, William |
| Foreword by:
| Hsieh, Tony |
| ISBN: | 978-1-60550-038-6 |
| Publication Date: | Sep 2009 |
| Publisher: | Adams Media Corporation
|
| Book Format: | Paperback |
| List Price: | USD $13.95 |
Book Description:
|
Shows management how to not merely give good service but how to exceed their customers' expectations. This book also provides examples of companies that provide Exceptional Customer Service.
Shows management how to not merely give good service but how to exceed their customers' expectations. This book also provides examples of companies that provide Exceptional Customer Service.