Feedback and the Strategic Learning Process |
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| Author:
| Kaplan, Robert Steven
Norton, David P. |
| ISBN: | 978-1-4221-1663-0 |
| Publication Date: | Aug 1996 |
| Publisher: | Harvard Business Review Press
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| Book Format: | Ebook |
| List Price: | USD $6.95 |
Book Description:
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The capacity for organizational learning at the executive level (or what is referred to as strategic learning) is perhaps the most innovative aspect of the Balanced Scorecard. This chapter examines a process of feedback, analysis, and reflection that tests and adapts the strategy to emerging conditions, closing the circle of a complete strategic management system. This chapter was originally published as chapter 11 of "The Balanced Scorecard: Translating Strategy into...
More DescriptionThe capacity for organizational learning at the executive level (or what is referred to as strategic learning) is perhaps the most innovative aspect of the Balanced Scorecard. This chapter examines a process of feedback, analysis, and reflection that tests and adapts the strategy to emerging conditions, closing the circle of a complete strategic management system.
This chapter was originally published as chapter 11 of "The Balanced Scorecard: Translating Strategy into Action."