Hearing by Heart Why Listening to Your Customer Matters |
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| Author:
| Richardson, Peter |
| ISBN: | 978-1-5059-8692-1 |
| Publication Date: | Jan 2015 |
| Publisher: | CreateSpace Independent Publishing Platform
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| Book Format: | Paperback |
| List Price: | USD $6.75 |
Book Description:
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Depending on what sector you operate in, the frequency of changing circumstances will vary. Customers increasingly have access toa huge amount of information, which means any questions they do ask are likely to be more in-depth, and very specific to themselves. Keeping your front line staff up to date and in a position where they can confidently answer questions from concerned customers will naturally create a greater feeling of confidence for the customer, helping increase customer...
More DescriptionDepending on what sector you operate in, the frequency of changing circumstances will vary. Customers increasingly have access toa huge amount of information, which means any questions they do ask are likely to be more in-depth, and very specific to themselves. Keeping your front line staff up to date and in a position where they can confidently answer questions from concerned customers will naturally create a greater feeling of confidence for the customer, helping increase customer retention.read to know more.