Hospitality Excellence

The Hospitality Industry is a vital sector in every economy. Many countries rely heavily on this industry for their economic vitality and prosperity. Indeed the Hospitality Industry covers several sectors, like hotels, resorts, travel and tourist and of course restaurants. In this treatise-manual we will only address Food and Beverage-Restaurants with concentration in High-End Restaurants. The author of this manual has extensive experience in this industry, not only because he...
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The Hospitality Industry is a vital sector in every economy. Many countries rely heavily on this industry for their economic vitality and prosperity.
Indeed the Hospitality Industry covers several sectors, like hotels, resorts, travel and tourist and of course restaurants. In this treatise-manual we will only address Food and Beverage-Restaurants with concentration in High-End Restaurants. The author of this manual has extensive experience in this industry, not only because he worked in it for more than 20 years, but also because he owned a couple Food and Beverage facilities, as well. The concepts, ideas, methodologies, the practical techniques and tips presented herein are the result of his lengthy and wide-ranging involvement in the industry. Additionally, he has trained people around the World on such topics.
We address eight major areas:

• Management-Marketing Fundamentals for High-End Restaurants
• Operational Considerations
• Service Considerations, Service Excellence-POS
• Front Of House-Back Of House (FOH-BOH)
• Food Preparation-Safety
• Cleaning and Overall Safety
• Sanitation and Disinfection
• Job Descriptions
• In these areas we address almost every possible issue you may come across in a High-End restaurant but special attention has been given to: Food preparation and Safety, Cleanliness Sanitation Disinfection and Contamination, Menu and Floor designs, Important Daily-Weekly-Monthly Tasks, Safety in the kitchen, and of course Job Descriptions for Gen. Managers, Assist. Managers, Sommelier, Hosts, Bartenders, Bus Boys plus a few more.
  Special emphasis is given to the four corner-stone concepts:
  SERVICE - FOOD - PRICE - AMBIANCE.
  Our ultimate goal is to train you on how to create a memorable experience for your guests, by providing exceptional "STELLAR" Service, all the time. Keep in mind: Guests may nor remember the food they ate, or the price they paid,
  BUT THEY WILL DEFINITELY REMEMBER THE WAY YOU MADE THEM FEEL. Delight your guests with excellence and the unexpected. All these plus a lot more is outlined herein, in detail with all the "How-to's"
  Enjoy,