How P&G and JLL Transformed Corporate Real Estate

Procter & Gamble is known for changing the game to achieve a competitive advantage. The changing marketplace was demanding change and P&G executives knew that for P&G to continue to win in the marketplace, it meant a relentless application of what P&G did best: a laser focus on the customer and commitment to innovation. This would mean challenging the status quo and developing strategic moves that would continue to keep P&G on top with both customers and employees. P&Ger Filippo...
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Procter & Gamble is known for changing the game to achieve a competitive advantage. The changing marketplace was demanding change and P&G executives knew that for P&G to continue to win in the marketplace, it meant a relentless application of what P&G did best: a laser focus on the customer and commitment to innovation. This would mean challenging the status quo and developing strategic moves that would continue to keep P&G on top with both customers and employees. P&Ger Filippo Passerini, a native of Rome, was asked to lead the Herculean effort to transform P&G's 70+ centralized overhead services into a high-performing Global Business Services (GBS) business unit - focusing on cost savings, better service and business transformation. This case study profiles one of the shining success stories in P&G's transformational outsourcing journey, sharing how P&G and Jones Lang LaSalle came together to transform P&G's corporate facilities and real estate portfolio using what the University of Tennessee refers to as a Vested Outsourcing approach.