How to Investigate Grievances

The discipline of grievance investigation enables the organization to identify behavior or practices that are either unlawful or unacceptable within an organization. The goal of this book is to help you learn how to conduct investigations based on principles of natural justice and applying protocol that is lawful, reasonable, accountable and fair. One international union advises its Stewards regarding the key skills for investigating grievances in this way: "We all know that most work...
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The discipline of grievance investigation enables the organization to identify behavior or practices that are either unlawful or unacceptable within an organization. The goal of this book is to help you learn how to conduct investigations based on principles of natural justice and applying protocol that is lawful, reasonable, accountable and fair. One international union advises its Stewards regarding the key skills for investigating grievances in this way: "We all know that most work problems are not very simple. In order to get at the heart of the matter, the Steward has got to speak with the member and find out exactly what happened. That means we have to develop three critical skills: interviewing, listening and writing." As a manager investigating grievances you must have the same three skills. This guide assists managers in developing and using the three skills. This book's focus is on investigating grievances, but its principles can be applied to all kinds of investigations. You can use the same skills and strategies to investigate a range of other issues including: conflict, management issues, EEO, discrimination, harassment, bullying, or other unacceptable behavior. The purpose of this guide is to teach readers skills in planning, conducting, and analyzing and documenting investigations.