INFLEXURE© WORLD-CLASS CUSTOMER SERVICE GUIDE and BILINGUAL MANAGED CARE GLOSSARY: ENGLISH/SPANISH (EMPLOYEE)

INFLEXURE© WORLD-CLASS CUSTOMER SERVICE: THE EASY GUIDE TO HELP YOU ACHIEVE AND MAINTAIN SERVICE EXCELLENCE (EMPLOYEE) potentializes your rapid, ongoing success by providing deep insight into the INFLEXURE© World-Class Customer Service Mindset: Poor Practice and Best Practice Inventories; World-Class Customer Service Paradigm; INFLEXURE© Results-Based Contact Management: Behavioral Flexemics(tm): The Eight Infinite Result Drivers (IRD(tm)) to help you make the most of...
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INFLEXURE© WORLD-CLASS CUSTOMER SERVICE: THE EASY GUIDE TO HELP YOU ACHIEVE AND MAINTAIN SERVICE EXCELLENCE (EMPLOYEE) potentializes your rapid, ongoing success by providing deep insight into the INFLEXURE© World-Class Customer Service Mindset: Poor Practice and Best Practice Inventories; World-Class Customer Service Paradigm; INFLEXURE© Results-Based Contact Management: Behavioral Flexemics(tm): The Eight Infinite Result Drivers (IRD(tm)) to help you make the most of expert abilities to deal with valued clients and achieve intended results. The INFLEXURE© Bilingual Managed Care Glossary of Contact Center & Health Plan Terminology: Medical, MH/SA, Dental, Disability, FSA, Vision & Hearing, with Cultural Linguistic: English/Spanish ... is included with this selection as a handy, comprehensive reference tool for health plans, contact center operations management, frontline customer service representatives, care managers, care advocates, health providers, practitioners, clinics, facilities, hospitals, including health care administration principals, salespeople, brokers, producers and outsourced vendors. Technical terminology or business jargon is specific to each country, region or business setting, so there is always a dire need for specific translation of that "business edge" directly into Spanish without the need for verbose descriptions of what a specific term means in English. There is ongoing, enormous, consequential, and immediate need for consistent, up-to-date health care terminology that provides specific industry accuracy in all cross-functional, matrixed business environments. Anyone doing daily business in a superior customer-relations or contact center environment, will find a wealth of useful, future-facing, specific industry references at your disposal to help make the most of your good fortune in the business world.