IT Service Management A Guide for ITIL Foundation Exam Candidates |
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| Author:
| Brewster, Ernest
Griffiths, Richard
Lawes, Aidan
Sansbury, John |
| ISBN: | 978-1-906124-93-9 |
| Publication Date: | May 2012 |
| Publisher: | BCS Learning & Development Limited
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| Imprint: | BCS, The Chartered Institute for IT |
| Book Format: | Paperback |
| List Price: | USD $32.99 |
Book Description:
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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.