Illustrated Guide to de-Escalating Disorderly Riders, Managing Stress, and Staying Safe on the Coach |
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| Author:
| Parsons, William |
| ISBN: | 979-8-3759-3223-1 |
| Publication Date: | Feb 2023 |
| Publisher: | Independently Published
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| Book Format: | Paperback |
| List Price: | USD $8.99 |
Book Description:
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Bill has been training transit industry professionals on topics from leadership to cutting-edge de-escalation techniques since 2009. He is a retired Dayton, Ohio police officer and worked as the transit liaison between the Dayton police department and Greater Dayton RTA for over six years and trained transit professionals from every size organization in all fifty states. This illustrated pocket manual is designed to give transit professionals tools for managing their emotional...
More DescriptionBill has been training transit industry professionals on topics from leadership to cutting-edge de-escalation techniques since 2009. He is a retired Dayton, Ohio police officer and worked as the transit liaison between the Dayton police department and Greater Dayton RTA for over six years and trained transit professionals from every size organization in all fifty states.
This illustrated pocket manual is designed to give transit professionals tools for managing their emotional states, particularly anger; how to de-escalate virtually any situation that might arise on the coach; and how to enhance their personal safety on the bus.
Some of the topics covered:
- Tools for destressing and stay emotionally calm
- How to limit your exposure to risk on your route
- How to de-escalate virtually any situation
- Understanding how your mind filters information
- How to use the power pyramid to stay in a calm state
- How to use breathing to control stress and anger
- How to create a powerful anchor be resourceful
- How to quickly build a trust bridge with passengers