Lead with Your Customer, 2nd Edition Transform Culture and Brand into World-Class Excellence |
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| Author:
| Jones, Mark David
Kober, J. Jeff |
| ISBN: | 978-1-947308-84-8 |
| Publication Date: | Feb 2019 |
| Publisher: | American Society for Training & Development
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| Book Format: | Paperback |
| List Price: | USD $29.95 |
Book Description:
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In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.