Leadership for Great Customer Service Satisfied Employees, Satisfied Patients |
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| Author:
| Mayer, Thom |
| Series title: | ACHE Management Ser. |
| ISBN: | 978-1-56793-642-1 |
| Publication Date: | May 2014 |
| Publisher: | Health Administration Press
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| Imprint: | ACHE Management |
| Book Format: | Paperback |
| List Price: | USD $78.00 |
Book Description:
|
The definitive source for healthcare leaders seeking to transform their organisations' approach to elevating and sustaining service excellence. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognised content of the first edition.
The definitive source for healthcare leaders seeking to transform their organisations' approach to elevating and sustaining service excellence. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognised content of the first edition.