Managing Service in Food and Beverage Operations with Answer Sheet (AHLEI) and Managing Service in F&B Operations Online Component (AHLEI) -- Access Card Package |
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| Author:
| Cichy, Ronald F.
Hickey, Philip J.
American Hotel and Lodging Association Staff, |
| ISBN: | 978-0-13-338001-9 |
| Publication Date: | Jul 2013 |
| Publisher: | Pearson Education
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| Book Format: | Paperback
Miscellaneous print |
| List Price: | USD $124.00 |
Book Description:
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Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.
Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.