Managing for Quality An Introductory Text |
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| Author:
| James, Paul |
| ISBN: | 978-0-13-207119-2 |
| Publication Date: | Jul 1996 |
| Publisher: | Prentice Hall PTR
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| Book Format: | Paperback |
| List Price: | USD $44.00 |
Book Description:
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Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends...
More DescriptionProvides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.