Patient Satisfaction Defining, Measuring, and Improving the Experience of Care |
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| Author:
| Press, Irwin |
| ISBN: | 978-0-585-42637-2 |
| Publication Date: | Jan 2002 |
| Publisher: | Health Administration Press
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| Book Format: | Ebook |
| List Price: | USD $71.00 |
Book Description:
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Press, a pioneer in promoting patient satisfaction as both a component and indicator of healthcare quality, reveals lessons he has learned in his 17 years of measuring and managing patient satisfaction, looks at why it is important to continue patient satisfaction efforts, and provides practical tools for measuring, monitoring, and improving patients' experience of care. He gives advice on surveying patients and getting usable data, designing and implementing strategies to address...
More DescriptionPress, a pioneer in promoting patient satisfaction as both a component and indicator of healthcare quality, reveals lessons he has learned in his 17 years of measuring and managing patient satisfaction, looks at why it is important to continue patient satisfaction efforts, and provides practical tools for measuring, monitoring, and improving patients' experience of care. He gives advice on surveying patients and getting usable data, designing and implementing strategies to address survey findings, and instilling the patient satisfaction culture in an organization. Annotation copyrighted by Book News, Inc., Portland, OR