Public Transport and Its Users The Passenger's Perspective in Planning and Customer Care |
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| Author:
| Dienel, Hans-Liudger |
| Editor:
| Schiefelbusch, Martin |
| Series title: | Transport and Society Ser. |
| ISBN: | 978-1-351-90758-3 |
| Publication Date: | Mar 2017 |
| Publisher: | Taylor & Francis Group
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| Imprint: | Routledge |
| Book Format: | Digital (delivered electronically) |
| List Price: | USD $66.99USD $210.00USD $210.00 |
Book Description:
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This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.
This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.