Quality Management for It Services Perspectives on Business and Process Performance |
|
| Author:
| Praeg, Claus-Peter
Spath, Dieter |
| Series title: | Advances in Logistics, Operations, and Management Science Ser. |
| ISBN: | 978-1-61692-889-6 |
| Publication Date: | Oct 2011 |
| Publisher: | IGI Global
|
| Book Format: | Hardback |
| List Price: | USD $180.00USD $180.00 |
Book Description:
|
Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.
Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.