Service Management Principles for Hospitality and Tourism |
|
| Author:
| Kandampully, Jay
Solnet, David |
| ISBN: | 978-1-5249-6950-9 |
| Publication Date: | Aug 2018 |
| Publisher: | Kendall Hunt Publishing Company
|
| Book Format: | Paperback |
| List Price: | USD $105.00USD $110.25 |
Book Description:
|
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.