| Service Quality A Profit Strategy for Financial Institutions | | | Author:
| Berry, Leonard L.
Bennett, David R.
Brown, Carter W. | | ISBN: | 978-1-55623-094-3 | | Publication Date: | Oct 1988 | | Publisher: | McGraw-Hill School Education Group
| | Imprint: | Irwin Professional Publishing | | Book Format: | Hardback | | List Price: | USD $45.00 |
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