Superior Customer Service |
|
| Author:
| Stull, Bill
Crow, Donna |
| ISBN: | 978-0-538-62868-6 |
| Publication Date: | Feb 1995 |
| Publisher: | Cengage South-Western
|
| Book Format: | Paperback |
| List Price: | USD $46.95 |
Book Description:
|
Today's customer service encompasses much more than just point-of-sale activities. This book introduces readers to the new concept of total customer service, applying it to all business areas from customer interactions and relationships to the actual sales process.
Today's customer service encompasses much more than just point-of-sale activities. This book introduces readers to the new concept of total customer service, applying it to all business areas from customer interactions and relationships to the actual sales process.