| The COO Evolution Reinventing Customer-Facing Processes for Moments of Truth | | | Foreword by:
| Sinur, Jim
Gilbert, Phil | | Author:
| Phillips, Rich
Reeves, Kramer
Fingar, Peter | | ISBN: | 978-0-929652-19-1 | | Publication Date: | Jan 2013 | | Publisher: | Meghan-Kiffer Press
| | Book Format: | Paperback | | List Price: | USD $34.95 |
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