| The Definitive Guide to Customer Relationship Management (Collection) | | | Author:
| Kumar, V.
Hammond, Richard
Sorensen, Herb | | ISBN: | 978-0-13-334610-7 | | Publication Date: | Sep 2012 | | Publisher: | Financial Times/Prentice Hall
| | Book Format: | Ebook | | List Price: | USD $124.99 |
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