The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions |
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| Author:
| Gutek, Barbara A. |
| ISBN: | 978-0-7879-0101-1 |
| Publication Date: | Aug 1995 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Jossey-Bass |
| Book Format: | Hardback |
| List Price: | USD $50.00 |
Book Description:
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A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization′s success, whether in for-profit, nonprofit, or government.
A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization′s success, whether in for-profit, nonprofit, or government.