The Nordstrom Way The Inside Story of America's #1 Customer Service Company |
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| Author:
| Spector, Robert
McCarthy, Patrick D. |
| ISBN: | 978-0-471-16160-8 |
| Publication Date: | Oct 1996 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Wiley |
| Book Format: | Paperback |
| List Price: | USD $29.95 |
Book Description:
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Praise for The Nordstrom Way "Outstanding customer service and Nordstrom′s are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. " - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom′s are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. " - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.