The Nordstrom Way to Customer Service Excellence A Handbook for Implementing Great Service in Your Organization |
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| Author:
| Spector, Robert
McCarthy, Patrick D. |
| ISBN: | 978-0-471-70286-3 |
| Publication Date: | Mar 2005 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Wiley |
| Book Format: | Paperback |
| List Price: | USD $24.95 |
Book Description:
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Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963 and now has 148 outlets in 27 states, as well as 31 international boutiques and Nordstrom. com. The company maintains its old-fashioned values, and its number 1 goal remains to provide outstanding customer service.
Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963 and now has 148 outlets in 27 states, as well as 31 international boutiques and Nordstrom. com. The company maintains its old-fashioned values, and its number 1 goal remains to provide outstanding customer service.