The Ombudsman Handbook Designing and Managing an Effective Problem-Solving Program |
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| Author:
| Ziegenfuss, James T.
O'Rourke, Patricia |
| ISBN: | 978-0-7864-8532-1 |
| Publication Date: | Dec 2010 |
| Publisher: | McFarland & Company, Incorporated Publishers
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| Book Format: | Ebook |
| List Price: | USD $55.00 |
Book Description:
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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman...
More Description
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.