The Satisfied Customer Winners and Losers in the Battle for Buyer Preference |
|
| Author:
| Fornell, Claes |
| ISBN: | 978-0-230-60406-3 |
| Publication Date: | Nov 2008 |
| Publisher: | St. Martin's Press
|
| Imprint: | Saint Martin's Griffin |
| Book Format: | Paperback |
| List Price: | USD $20.99 |
Book Description:
|
A leading expert redefines customer service for the twenty-first century
A leading expert redefines customer service for the twenty-first century