The Satisfied Customer Winners and Losers in the Battle for Buyer Preference |
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| Author:
| Fornell, Claes |
| ISBN: | 978-0-230-60862-7 |
| Publication Date: | Nov 2007 |
| Publisher: | St. Martin's Press
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| Book Format: | Ebook |
| List Price: | Contact Supplier contact
Contact Supplier contact
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Book Description:
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A leading expert redefines customer service for the twenty-first century
A leading expert redefines customer service for the twenty-first century