The Trusted Professional

Richard Dobson's The Trusted Professional teaches you how to take a user-friendly approach, an approach that lays out essential concepts, one at a time, and in a manner your client can understand. Using concise, straightforward language, Dobson presents a blueprint for meeting people where they are and speaking at their level of understanding.The easy-to-follow steps, talking points, and illustrations will show you how to:? Limit "tech talk" in conversation? Use body language to your...
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Richard Dobson's The Trusted Professional teaches you how to take a user-friendly approach, an approach that lays out essential concepts, one at a time, and in a manner your client can understand. Using concise, straightforward language, Dobson presents a blueprint for meeting people where they are and speaking at their level of understanding.The easy-to-follow steps, talking points, and illustrations will show you how to:? Limit "tech talk" in conversation? Use body language to your advantage? Build rapport with current and prospective clients? Make other people more comfortable in conversation? Gather information through active listening? And much more!Grab a copy and begin doing business the most effective way: having simple, direct, and honest conversations with prospects and customers about what makes the most sense for them.The more people who want to do business with us, the more people we can help. The more people we can help, the more successful we will become.