| The Virtual Reference Handbook Interview and Information Delivery Techniques for the Chat and E-Mail Environments | | | Author:
| Kovacs, Diane K. | | ISBN: | 978-1-55570-598-5 | | Publication Date: | Feb 2007 | | Publisher: | Neal-Schuman Publishers, Incorporated
| | Book Format: | Hardback | | List Price: | USD $65.00 |
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