The Waiter and Waitress Wait Staff Training Handbook A Complete Guide to the Proper Steps in Service for Food and Beverage Employees |
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| Author:
| Arduser, Lora
Brown, Douglas R. |
| ISBN: | 978-1-60138-090-6 |
| Publication Date: | Jan 2005 |
| Publisher: | Atlantic Publishing Group, Inc.
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| Book Format: | Digital (delivered electronically) |
| List Price: | USD $19.95 |
Book Description:
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This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: âe¢...
More Description
This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on:
âe¢ hosting
âe¢ seating guests
âe¢ taking/filling orders
âe¢ loading/unloading trays
âe¢ table side service
âe¢ setting an elegant table
âe¢ folding napkins
âe¢ centerpieces
âe¢ promoting specials
âe¢ promoting side orders
âe¢ handling problems
âe¢ difficult customers
âe¢ managing tips and taxes
âe¢ getting customers to order quickly
âe¢ handling questions
âe¢ handling the check and money
Plus, learn advanced serving techniques such as flambé and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.
This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 288 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope you will enjoy this eBook version.